ElasticRun is a technology-driven B2B (Business-to-Business) logistics and e-commerce platform, not a traditional courier service for individual consumers. Its primary focus is on helping brands and distributors reach deep into rural and semi-urban India through its innovative asset-light network. They leverage local kirana stores as logistics partners for distribution and delivery.

How to Track Your ElasticRun Shipment

Tracking a shipment with ElasticRun is designed for their B2B clients. The process is different from standard courier services.

1. Primary Method: Client Dashboard / Portal

• How it works: As a business client (brand, distributor, or retailer), you would log in to your dedicated ElasticRun online dashboard or portal. This platform is where you manage orders, inventory, and shipments.
• Tracking: Within this portal, you will find a tracking section where you can enter your ElasticRun tracking number (e.g., a unique alphanumeric code like ELRU12345678) to get real-time updates on your shipment’s status, including its location and estimated time of delivery.
• This is the most accurate and detailed method, providing full visibility into the supply chain.

2. Via Email or SMS Updates

• ElasticRun’s system often automatically sends proactive updates via email or SMS to the registered contact person for the business. These updates notify you of key milestones like dispatch, out-for-delivery, and delivery confirmation.

3. Direct Contact (For Registered Clients)

• If you are a business client and facing issues with the portal, you should contact your dedicated account manager or the ElasticRun support team directly using the contact information provided to you during onboarding.

Important Note for Consumers:

• If you are an end-customer who ordered a product from a local store or an app, you will not track the shipment yourself. Your tracking would be provided by the business you bought from (e.g., a local supermarket using ElasticRun for delivery). You would need to contact that store directly for updates.

Key Information & Analysis

Company Name: ElasticRun
Focus: B2B eCommerce and Logistics (Not B2C)
Model: Asset-light, using technology to aggregate local supply and demand.

Core Services:

1. B2B eCommerce Platform: Connects brands directly with millions of small retailers in deep rural India.
2. Managed Logistics: Provides full-stack logistics services, including warehousing and last-mile delivery, without owning trucks or warehouses directly.
3. SaaS (Software as a Service): Offers software tools to help brands and distributors optimize their supply chains.

Headquarters:

• Pune: 2nd floor, Wonder Cars Arena Building, Sr. No. 165, Near Kokane Chowk, Pimple Saudagar, Pune – 411027

Other Office:

• Bengaluru: 2gether @HSR No. 11/A-12, 14th Main Road, 4th Cross Road, Sector 5, HSR layout, Bengaluru, Karnataka 560102