Akash Ganga Courier, also known as Akash Ganga Courier Limited, offers courier and logistics services in India. Here’s how you can track your parcel, along with some information about the company:
Track Your Consignment
Tracking Information
Your courier with docket number is on its way.
Estimated delivery days: 3-4 Days from Booking Date
Akash Ganga Courier Tracking
- When you book a parcel, Akash Ganga Courier provides you with a document containing information such as Consignment Number, AWB Number, Courier Number, Lorry Receipt, Goods Receipt, Tracking Number, Docket Number, or Shipment Number.
- Click on the tracking link provided on their website.
- A popup window will open for Akash Ganga Courier Tracking.
- Enter your AWB/Docket/GC number.
- Click “Submit” to get the delivery status of your parcel/consignment.
Customer Care: If you need assistance or information, you can contact their customer care:
- Phone: 011-28752881
- Email: delhi@akashganga.info
About Akash Ganga Courier:
Akash Ganga Courier was established in the small city of Lunkaransar in the Bikaner district of Rajasthan, India. Over the past 22 years, it has expanded its network through more than 1809 franchises, covering over 7000 PIN codes across the country.
The company primarily focuses on the textile segment, aiming to reach its products to every corner of the country, including small towns. Its visionary board has propelled it to become a market leader in the textile industry, serving more than 40% of the textile units in India.
Head Office: 1310-11-12 D.B. Gupta Road (Naiwala), Karol Bagh, New Delhi, Delhi 110005
Understanding Your Consignment Document
When you book a parcel with Akash Ganga Courier, you receive a consignment document that plays a pivotal role in the tracking process. This document contains indispensable pieces of information such as the consignment number, AWB number, courier number, lorry receipt, goods receipt, tracking number, docket number, or shipment number. Each identifier serves a unique function and can be used within the Akash Ganga tracking system to locate your parcel efficiently.
The consignment number is a unique identifier assigned to your parcel at the time of booking. This number is often the most commonly used reference for tracking shipments. Similarly, the AWB (Air Waybill) number is particularly relevant for air freight consignments, providing a record of the air transport and delivery details.
Another key identifier is the courier number, which links directly to the individual courier responsible for your parcel’s delivery. The lorry receipt and goods receipt numbers are crucial for shipments transported by road. These receipts offer documentation of the items being transported and serve as proof of delivery in transit.
The tracking number or docket number is perhaps the most versatile of these identifiers. It is used universally within the Akash Ganga tracking system for locating your parcel at any given point in its journey. Finally, the shipment number is a broad reference that encompasses all the details related to your parcel, from the point of origin to its final destination.
Understanding the significance of each term on your consignment document emphasizes the importance of keeping this document safe and accessible. Each identifier not only helps in the efficient tracing of your parcel but also ensures that any issues that arise in transit can be swiftly resolved by providing the correct reference.
Using the Akash Ganga Tracking Portal
Tracking your parcel with Akash Ganga Courier is a straightforward and efficient process designed to provide you with real-time updates on your consignment. To begin, navigate to the official Akash Ganga Courier website. Upon arrival, locate and click on the ‘Tracking’ link, usually found on the website’s main menu or homepage. This action will prompt a new popup window specifically dedicated to tracking your shipments.
In this tracking window, you will be required to enter your AWB (Air Waybill) number, docket number, or GC (Goods Consignment) number. These unique identifiers are crucial for retrieving the current status of your parcel. Ensure that the number you enter is accurate and corresponds with the details provided at the time of consignment.
Once you have entered the appropriate tracking number, click on the ‘Submit’ button. The system will then process your request and display the current status of your parcel. This status update will include vital information such as the location of your package, its journey history, and the estimated delivery date. These details are essential for keeping track of your shipment and for making any necessary arrangements upon delivery.
By using the Akash Ganga tracking portal, you can monitor your parcel’s progress from the moment it is dispatched until it reaches its final destination. This real-time tracking service offers peace of mind and ensures transparency throughout the delivery process. Should you encounter any issues or require further assistance, the Akash Ganga customer service team is readily available to help address any concerns you may have.
Interpreting Tracking Information
Understanding the tracking information provided by Akash Ganga Courier is crucial to knowing the exact location and status of your parcel. Once you have submitted your tracking number, you will be presented with an array of data about your shipment. The tracking details are typically divided into stages, such as ‘in transit,’ ‘out for delivery,’ and ‘delivered.’ This section aims to demystify these statuses and other common terms you may encounter.
When your parcel is ‘in transit,’ it means the shipment is on its way to the next facility or its final destination. Essentially, your package is moving through the courier’s network. Depending on the distance and the mode of transportation, this stage could last from a few hours to several days. On some occasions, the brief status update “In Transit” can also imply that the package is awaiting next transportation, either by air, land, or sea.
The status ‘out for delivery’ signifies that your parcel has reached the last distribution hub and is now in the hands of a local courier for the final leg of its journey to your address. It’s important to be available at your delivery address during this time to avoid missed deliveries.
Upon successful delivery, the status will update to ‘delivered,’ indicating that the parcel has reached its intended recipient. Additional information such as the time of delivery and the person who received the parcel (if not you) might also be available.
At times, you might encounter certain issues like ‘address not found’ or ‘delivery attempt failed.’ These commonly appear due to inaccurate addresses or the recipient being unavailable. In such cases, it is advisable to promptly contact Akash Ganga Courier’s customer service for assistance.
If the tracking information seems stagnant for an extended period during the ‘in transit’ stage, it could be due to unforeseen delays such as weather conditions or issues at customs. Checking the tracking status regularly and communicating with Akash Ganga Courier’s support team can help in getting a more accurate update.
Getting Further Assistance from Customer Care
If you encounter any issues or need further assistance with your shipment, Akash Ganga Courier offers comprehensive customer support through multiple channels. Whether your inquiry is related to tracking details, shipment delays, or general questions about their services, the customer care team is equipped to assist you effectively.
To contact Akash Ganga Courier’s customer care team, you have two primary methods: phone and email. By phone, you can reach their support team directly at 011-28752881. This number is especially useful for urgent inquiries where real-time communication can expedite the resolution process. The customer care representatives are trained to handle a range of issues, ensuring that you receive prompt and accurate assistance.
Alternatively, you can email your concerns or questions to delhi@akashganga.info. When opting for email communication, it is beneficial to provide detailed information regarding your issue to facilitate a smoother resolution. Including your tracking number, full name, contact information, and a clear description of the problem can significantly speed up the process. This ensures the customer care team has all necessary details to address your issue efficiently without the need for multiple follow-ups.
For both phone and email interactions, having your shipment details ready is crucial. Key information such as your tracking number, shipment date, and sender or recipient details will help the customer care representative assist you more effectively. This preparation minimizes delays and ensures a more efficient communication process.
In conclusion, whether you choose to call or email, the Akash Ganga Courier customer care team is dedicated to providing the support you need. By having the relevant information at hand and clearly articulating your concerns, you can ensure a swift and smooth resolution to any issues you may encounter.
Services:
- Akash Ganga Express Services
- OLTL Regular, Premium, and ODIA
- AGC Air and Surface Cargo
- AGC International
Value-Added Features:
- Online Proof of Delivery (POD)
- Real-time Consignment and Vehicle Tracking using GPS
- Customer Care Support
Booking Precautions:
- Ensure not to cover or overwrite Consignor/Consignee information while booking.
- Use sturdy boxes in good condition for booking.
- The weight of packaging boxes should not exceed the specified limit.
- Maintain Consignor/Consignee address as per the label on the box.
- Use appropriate box sizes according to the weight of the consignment.
Branches in India:
You can find Akash Ganga Courier branches using their Location Finder tool on their website.
Complaints/Issues:
If you have any complaints or issues related to booking, tracking, lost parcels, or services, you can contact Akash Ganga Courier’s customer care. Send a detailed email with your problem description and screenshots to delhi@akashganga.info. A customer care representative will get in touch to assist you.