Privacy policy

This Privacy Policy describes how CNSTRACK we collects, uses, and discloses information in connection with our website, tracking services, and related operations. We are committed to protecting the privacy of our customers and website visitors. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect several types of information from and about users of our services:

  • Personal Information: This includes information that can be used to identify you personally, such as your name, email address, phone number, and physical address. We collect this when you use our services to book a shipment, contact us, or provide feedback.
  • Logistics and Shipment Data: When you use our tracking services, we collect information related to your shipment, including the consignment number, origin and destination addresses, and real-time tracking updates.
  • Usage Data: We may collect information about how you access and use our website. This data can include your device’s IP address, browser type, pages you visit on our site, and the time and date of your visit. This helps us to improve our services and website functionality.
  • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files stored on your device that can help us remember your preferences or track your interactions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: We use your information to process and manage your shipments, provide you with tracking updates, and fulfill our contractual obligations.
  • To Improve Our Services: We analyze usage data to understand how our services are used and to make improvements to our website, tracking features, and overall operational efficiency.
  • To Communicate with You: We may use your contact information to respond to your inquiries, provide customer support, and send you important service-related updates.
  • To Ensure Security: We use your data to detect, prevent, and address technical issues or fraudulent activities.
  • For Legal Compliance: We may use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your data with trusted third-party companies and individuals who perform services on our behalf, such as delivery partners, IT support, and analytics providers. These third parties have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from loss, theft, and unauthorized access, use, or modification. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The Right to Access: You have the right to request access to the personal data we hold about you.
  • The Right to Rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
  • The Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
  • The Right to Object: You have the right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

6. Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.